Client Services

Want to save some money?

Let CBT’s Client Services help your facility understand where to find savings within your manufacturing facility. CBT is partnered with the best manufacturers to help identify human and equipment issues that can hinder product performance and develop a maintenance strategy that leads to increase OEE!

Assessment Services consists of seven (7) types of evaluations that can be utilized individually or combined in any way to create the right baseline of your plant to help maximize asset performance.

Resources

• Creating a Baseline to Maximize Asset Performance

Companies have 3 options when securing spares parts inventory.

1. Operate without spares
2. Purchase and maintain spares
3. Parts Management Agreement

A tailored management plan that provides spare parts and services to meet your maintenance and repair operation requirements. Ensure the availability of your spares parts and stabilize your maintenance budget with a Rockwell Automation Parts Management Agreement (PMA). Inventory will be stocked at your site but owned by Rockwell Automation.

Resources

• Parts Management Agreement (PDF)

With Condition Monitoring Services, you’ll receive tailored solutions to help implement your CbM program. Our experience in large and small facilities across a range of industries coupled with a successful track record will help you evaluate the need for, and implement, a cost-effective CbM strategy.

Vibration Monitoring and Thermal Imaging will proactively provide an early warning!!

Whether you want to out-source the service or purchase the equipment and perform the tasks in-house, CSG’s Condition Monitoring Service has a solution to fit your needs and your budget!

• Vibration Analysis
• Thermography
• Hardware-Software
• Continuous Monitoring
• Outsourced Services

  Resources

  • Condition Monitoring Services

The scope of an energy assessment plan depends on your manufacturing environment and your sustainability goals. All areas of energy usage at your facility; Wages, Water, Air, Gas, Electricity and Steam.

Areas of focus

Energy Assessment Scope

Lifecycle challenges have evolved due to advancements in technology. Lifecycle management services are comprised to help identify, mitigate and eliminate automation obsolescence risk. As products approach the end of their expected life, the availability of parts and resources become more difficult to obtain, until the point one or both are exhausted. With a Lifecycle Service Agreement, you can avoid these risks and the possibility of any financial consequences in the form of extended downtime.

Resources

• Conversion Services (PDF)
• Plant Baseline (PDF)
• Lifecycle Service Agreement (PDF)

In this world we rely on our technology to work as we expect and a Rockwell Automation TechConnect^SM support contract through CBT provides you with the insurance and sense of security that your investment will work smoothly.

TechConnect provides a number of critical benefits to your organization and provides a positive impact through:

• Authorizing access & supporting the latest upgrades to your Rockwell Automation Software throughout your plant
• A significant decrease in Mean-Time-To-Repair during unscheduled outages
• Unlimited access to “The Knowledgebase” which can provide software patches and updates, technical and application notes, and diagnose error messages.

With TechConnect Support, your site has unlimited, real-time access to Rockwell Automation’s global network of technical support engineers and resources. Whether you need help installing, configuring and maintaining equipment and software, obtaining software updates, diagnosing and fixing operating problems, or performing basic programming tasks, Rockwell Automation delivers the people, tools, resources and the solutions you need to get and keep your operation up and running.

There are 3 levels of service to assist you with what you need.

You can obtain a Rockwell Automation Field Service Engineer to assist your maintenance staff with preventative and reactive issues. The Field Service Engineers are available on an as need, scheduled or full-time basis to meet your specific requirements and your specific location.

Ask how to reduce the emergency service costs with a Rockwell Automation Block of Time (BOT). A BOT can be purchased for as little as a 40 hour commitment to be used over the course of 12 months.

Need a long term solution? Rockwell Automation Engineers can work on site for a set period of time for either 3 months or up to the course of a year. Eliminate the burden of sourcing a factory trained engineer with an Embedded Engineer to assist with the large project or handle upgrades to newer technology.

Drives Startup Service

Quickly commission your AB drives and received either a 1 or 2 year parts and labor warranty!

• Extended Parts & Labor Warranty
• Drive Start Up: 1 or 2 year parts and labor warranty included
• Block of Service Times: a minimum 40 hour commitment can reduce the emergency service expenditures
• Embedded Personnel
• Product Upgrades
• Emergency Services
• Preventative Maintenance Agreements

  Resources

  • Block of Time Services Brochure (PDF)
  • Embedded Engineer Brochure (PDF)
  • ProtectionPlus Drive Start-Up Services (PDF)

CBT is partnered with the best in class repair facilities for your electrical and mechanical repairs. With our Red Pallet Program, we offer scheduled pick-up and delivery of your repairable assets. Usage and warranty tracking reports are also available.

Our Client Service Specialists have on-line capabilities to Rockwell Automation’s Exchange HUB located in Memphis, TN. Rockwell Automation offers 3 service levels to meet your needs.

Remanufacture

Your failed or malfunctioning product is sent through their seven step process and returned via normal shipping process with a 12 month warranty

Advanced Remanufacture

You are advanced shipped a remanufactured product within 3 business days. This service includes an 18 month warranty.

Exchange

You are advanced shipped a remanufactured product next day air. This service includes a 24 month warranty.

Located in our Springboro facility, we have a technician on-site to handle your electrical repair needs. Partnered with The Parker Group, we offer factory authorized repairs on Siemens, Yaskawa, Baldor, Reliance, and Danfoss…just to name a few.

Repairs done locally have a 2 year in-service warranty!

Comply with Safety Standards to reduce the risk of injuries and improve productivity.

Comply with Safety Standards to Reduce the Risk of Injuries and Improve Productivity The ongoing development of global safety standards and technologies, have made manufacturing safety a powerful tool to optimize your production environment. The implementation of these standards and technologies not only help to reduce injuries; they provide major improvements in manufacturing productivity and efficiency, including the morale of employees and your customers.

The ongoing need to determine the current risk level of one machine or an entire plant floor is a huge task and many companies do not know where to begin. Rockwell Automation has a global safety team of principle consultants to assist end users, integrators and OEM’s at any step of a safeguarding project – from training and standards assistance through validation and startup.

Resources

• Machine Safety Services (PDF)
• RA Safety Resource Center

Your MRO inventory is maintained at levels that maximize operational efficiency.  CBT's tailored replenishment program ensures that you have the right parts when you need them.

Benefits

• Eliminate order entry errors
• Reduce stock outs
• Lower Transaction Costs
• Increase Delivery Times
• Enhance Employee Effectiveness

  Resources

  • Storeroom Management (PDF)

90% of all Network problems ware media related and happen intermittently. Most networks crash 20 times per year with an average downtime costing $10K per incident. CBT and Rockwell Automation Network and Security Services will reduce downtime; reduce start up time and lower project costs.

Optimize the performance, reliability and security of your networks. Rockwell Automation’s specially trained Network Analysts ensure your production data keeps moving reliably and securely across your plant and throughout your enterprise.

• Network Design
• Network Evaluation
• Security Services
• Dial-In Modems

  Resources

  • Network & Security Services Brochure (PDF)
  • RA Network Services
  • RA Security Services

Maximize your knowledge of mechanical and electrical technologies and successfully apply that knowledge on the job with training that meets your needs.

• Instructor Led Training
• Computer Based Training
• Web Based Training
• Job Aides
• Workstations

  Resources

  • Rockwell Course Selection Tool
  • RA 2011 2012 Annual Training Schedule.pdf