Client Services



Assessment Services

Want to save some money?

Let CBT’s Client Services help you understand where to find savings within your manufacturing facility. CBT has partnered with the best manufacturers in the industry to help identify human and equipment issues that can hinder product performance and develop a maintenance strategy that leads to increase OEE.

Assessment Services consists of seven types of evaluations that can be utilized individually or combined in any way to create the right baseline of your plant to help maximize asset performance.





Asset Management Services

Companies have three options when securing spares parts inventory.

  1. Operate without spares
  2. Purchase and maintain spares
  3. Parts Management Agreement

Ensure the availability of your spares parts and stabilize your maintenance budget with a tailored Rockwell Automation Parts Management Agreement (PMA). Inventory will be stocked at your site but owned by Rockwell Automation.





Condition Monitoring Services

Condition Monitoring Services

With Condition Monitoring Services, you’ll receive tailored solutions to help implement your CbM program. Our experience in large and small facilities across a range of industries, coupled with a successful track record, will help you evaluate the need for and implement a cost-effective CbM strategy.

Vibration monitoring and thermal imaging will proactively provide an early warning!

Whether you want to outsource the service or purchase the equipment and perform the tasks in-house, CBT's Condition Monitoring Service has a solution to fit your needs and your budget.

Energy Services


The scope of an energy assessment plan depends on your manufacturing environment and your sustainability goals. We provide energy service to cover all areas of energy usage at your facility, including wages, water, air, gas, electricity, and steam.

Areas of focus

  • Compressed air management
  • Machine control and manufacturing processes
  • Pumps, fans, boilers
  • Facility Heating, Ventilation, and Air Conditioning (HVAC)
  • Drive and motor sizing
  • No package / No power equipment
  • Equipment energy savings mode
  • Chilled water systems and water usage
  • Heat recovery and temperature control

Energy Assessment Scope

  General (2-3 Days) Comprehensive (2-3 Weeks)
Utility usage review Yes Yes
Energy savings project identification Yes Yes
Energy usage review Yes Yes
Detailed analysis of machine/process   Yes
Utility usage review   Yes
Detailed energy usage review   Yes
Rates and tariffs analysis   Yes
Detailed quotations for sustainability projects   Yes
Return on investment calculation for projects Yes Yes
Prioritization of projects   Yes


Lifecycle Management Services

Lifecycle Management Services

Lifecycle management services help identify, mitigate, and eliminate automation obsolescence risk. As products approach the end of their expected life, the availability of parts and resources become more difficult to obtain, until the point one or both are exhausted. With a Lifecycle Service Agreement, you can avoid these risks and the possibility of any financial consequences in the form of extended downtime.



Online & Phone Support

In this world, we rely on our technology to work as we expect. A Rockwell Automation TechConnect support contract through CBT ensures your investment will work smoothly.

TechConnect provides a number of critical benefits to your organization and provides a positive impact through:

  • Authorizing access and supporting the latest upgrades to your Rockwell Automation Software throughout your plant
  • A significant decrease in mean-time-to-repair during unscheduled outages
  • Unlimited access to Rockwell Automation's Knowledgebase, which can provide software patches and updates, technical and application notes, and diagnose error messages.

With TechConnect Support, your site has unlimited, real-time access to Rockwell Automation’s global network of technical support engineers and resources. Whether you need help installing, configuring and maintaining equipment and software, obtaining software updates, diagnosing and fixing operating problems, or performing basic programming tasks, Rockwell Automation delivers the people, tools, resources, and the solutions you need to get and keep your operation up and running.

There are three levels of service to assist you with what you need.

  Self-Assist Support Product Support System Support Application Support
Downloadable Software Updates Yes Yes Yes Yes
Knowledgebase Access Yes Yes Yes Yes
Submit a Question Yes Yes Yes Yes
User Forums Yes Yes Yes Yes
On-Line Service Ticket Management Yes Yes Yes Yes
Knowledgebase and Manuals on DVD Yes Yes Yes Yes
Real Time Engineering Phone Support   Yes Yes Yes
Live Chat   Yes Yes Yes
Remote desktop Capability   Yes Yes Yes
Software Media Shipments   Yes Yes Yes
Access to System Level Engineers     Yes Yes
Dedicated Ticket Owner and Follow-Up     Yes Yes
Monthly Genius Webinars     Yes Yes
Site Visit to Gather Documentation       Yes
Technical Account Management       Yes
Scheduled Consulting Time       Yes
24x7 Upgrade (optional)   Yes Yes Yes


Onsite Services

Onsite Services

A Rockwell Automation Field Service Engineer can assist your maintenance staff with preventative and reactive issues. Field Service Engineers are available on an as needed, scheduled, or full-time basis to meet the specific requirements at your location.

Ask how to reduce the emergency service costs with a Rockwell Automation Block of Time (BOT). A BOT can be purchased for as little as a 40-hour commitment to be used over the course of 12 months.

Need a long-term solution? Rockwell Automation Engineers can work onsite for a set period of time - from three months up to a year. Eliminate the burden of sourcing a factory trained engineer with an Embedded Engineer to assist with a large project or to handle upgrades to newer technology.

Drives Startup Service

Quickly commission your AB drives and received either a one- or two-year part and labor warranty.

Repair Services

Repair Services

CBT has partnered with the best-in-class repair facilities for your electrical and mechanical repairs. With our Red Pallet Program, we offer scheduled pick-up and delivery of your repairable assets. Usage and warranty tracking reports are also available.

Our Client Service Specialists have access to Rockwell Automation’s Exchange HUB located in Memphis, Tenn., and provide three service levels to meet your needs.


Your failed or malfunctioning product is sent through Rockwell Automation's seven-step process and returned via normal shipping process with a 12-month warranty.

Advanced Remanufacture

You are advanced shipped a remanufactured product within three business days. This service includes an 18-month warranty.


You are advanced shipped a remanufactured product via Next Day Air. This service includes a 24-month warranty.

Local Electrical Repair

Located in our Springboro facility, we have a technician on-site to handle your electrical repair needs. Partnered with The Parker Group, we offer factory-authorized repairs on Siemens, Yaskawa, Baldor, Reliance, and Danfoss…just to name a few. Repairs done locally have a two-year in-service warranty.

Electrical Repair

Mechanical Repair

  • PLC
  • AC/DC Drives
  • Barcode Scanners
  • OEM Boards
  • Panel Meters
  • Servo Motors
  • Sensors
  • Light Curtains
  • Gears
  • Gearboxes
  • Motors
  • Ball Screws
  • Hydraulics
  • Rotary Unions
  • Shafting
  • Universal Joints
  • Actuators

Safety Services

Safety Services

Comply with safety standards to reduce the risk of injuries and improve productivity.

The ongoing development of global safety standards and technologies has made manufacturing safety a powerful tool to optimize your production environment. The implementation of these standards and technologies not only help to reduce injuries, but they also provide major improvements in manufacturing productivity and efficiency, including the morale of employees and your customers.

The ongoing need to determine the current risk level of one machine or an entire plant floor is a huge task, leaving many companies wondering where to begin. Rockwell Automation has a global safety team of principal consultants to assist end users, integrators, and OEMs at any step of a safeguarding project – from training and standards assistance through validation and startup.

  • Assessments
  • Validation
  • Compliance Consulting
  • Training
  • Integration Start-Up
  • Risk or Hazard
  • Arc Flash
  • CE Mark
  • Lockout/Tagout
  • Stop Time
  • Safety Circuit


Storeroom Management

Your MRO inventory is maintained at levels that maximize operational efficiency. CBT's tailored replenishment program ensures you have the right parts when you need them.


  • Eliminate order entry errors
  • Reduce stock outs
  • Lower Transaction Costs
  • Increase Delivery Times
  • Enhance Employee Effectiveness


Network & Security Services

Network Sercurity Services

Most networks crash 20 times per year, costing companies, on average, $10,000 per incident. CBT and Rockwell Automation Network and Security Services will reduce downtime, reduce start-up time, and lower project costs.

Optimize the performance, reliability, and security of your networks. Rockwell Automation’s specially trained Network Analysts ensure your production data keeps moving reliably and securely across your plant and throughout your enterprise.

Training Services

Training Services

Maximize your knowledge of mechanical and electrical technologies and successfully apply that knowledge on the job with training that meets your needs.