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Rockwell TechConnect Support

ON-DEMAND SUPPORT

Your Trusted Resource for Knowledge and Support

Whether you need help solving your biggest production problems or want to improve operations, we are here for you. Regardless of your business goals, our TechConnect℠ Support service with Rockwell Automation can help you unlock the potential of your operation. Using the valuable tools packaged with every TechConnect contract and our team of trained experts, you have ability to reduce maintenance time and costs, and improve your overall equipment effectiveness. We can also help identify and fix issues before they occur, fill skill gaps, and retain knowledge for new workers

Take Advantage of Worldwide TechConnect℠ Support Resources:

  • Improve productivity of maintenance personnel and automation equipment by identifying training opportunities
  • Speed time-to-market by integrating new equipment and systems more quickly
  • Reduce downtime by improving availability of, and access to, technical resources and troubleshooting
  • Reduce administrative time spent managing your installed based and support coverage
  • Minimize time and cost of maintenance activities
  • Supports the latest upgrades in your Rockwell Automation Software throughout your plant
  • Decrease in mean-time-to-repair during unscheduled outages
  • Unlimited access to The Knowledgebase, which provides software patches and updates, technical and application notes, and diagnoses error messages
  • Unlimited technical phone support available 24 hours a day, all year long.
  • Access to Training Advisor, which assesses the knowledge of your workforce and builds a tailored training plan using an expert online consulting tool

TECHCONNECT SUPPORT

Knowledge and Assistance for Solving Your Day-to-Day Challenges

Each day, you face new challenges that can make it difficult to meet your production goals and prevent or overcome operational issues. Technical troubles cause headaches, and they prevent you from being your best. A Rockwell Automation TechConnect support contract through CBT provides you with the assurance that your investment will work. Whether it is to quickly resolve production issues, improve training, or streamline software updates, purchasing our TechConnect℠ Support service can provide the knowledge and support you need to address some of your top challenges.

Throughout all of your challenges, TechConnect Support is there for you. We help you to:

Immediately Address Issues with Phone Support
  • Get back up and running faster with support from our product specialists, who can help install and configure, troubleshoot, or diagnose technical issues
  • These specialists are ready when you need them with 24/7/365 availability
Take Advantage of Comprehensive Online Resources
  • With the purchase of a TechConnect Support agreement, you receive access to the Support Center, Training Advisor and webinars.
  • Submit questions online or chat live with highly trained technical support engineers.
  • Use your personal portal to manage your phone and online interactions, receive product notifications, and save favorite content.
  • View an archive of answers and solutions cultivated from actual support cases in our Knowledgebase.
  • Effectively manage training needs/budget and improve employee performance with Training Advisor.
  • Interact with your peers in our forums to discuss troubleshooting and share best practices.
Better Manage Your Software Updates
  • Prevent crises, extend functionality, and improve user experiences with access to the latest software updates
  • Download updates or request media shipments, and receive replacements in case of emergency

Learn about all of the capabilities of and options available through TechConnect Support Brochure.

View Brochure

Added Value for Your Support Agreement

Support Center

The Rockwell Automation Support Center lets you search the Knowledgebase for answers to your questions, interact with peers through forums, submit questions online, bookmark information using the “Find My Stuff” feature, request notification of updates and chat with Rockwell Automation engineers. In the Support Center, you will find brief video tutorials that illustrate how to use various features to help you unlock all the potential of this robust web portal.

Already Have a TechConnect Contract? Access the Support Center

Training Advisor

With the purchase of a TechConnect Support agreement, you receive a single manager/administrator license for Training Advisor, an online tool to help you assess employee competency on a variety of products based on job task. Using this tool, you can generate a tailored training plan for each staff member to maximize your training dollars.

Genius Webinars

Genius Webinars are hour-long technical presentations that provide tips, best practices and demonstrations for our products and solutions. View or download recordings of these sessions on-demand from our online library in the Support Center.

Educational Webinars

Our Educational Webinar series is designed to help you get maximum value from our tools and services. Learn about new methods to tackle your business challenges, discover ways to unlock the hidden potential of your business and leverage the industry expertise of Rockwell Automation.

Customized Support for Your Application

Improve your personnel productivity and efficiency, in addition to reducing your maintenance costs, with TechConnect Application Support. Application Support is our most comprehensive, flexible and tailored support offering. We can build you a service package that fits the exact needs of your operations and actively minimize downtime events.

Support tailored to your application
  • Designated support team that becomes familiar with your application, facility and team
  • Performance reviews to reveal trends and areas for improvement and optimization
  • Dedicated telephone and email points of contact for quicker and customized response
  • Documentation, system and code familiarization for faster reference and troubleshooting
Application-level administration
  • Protection against disasters and unforeseen costs
  • Emergency backup of programs to ensure continuous operations
  • Patch and update recommendations to minimize risks
  • Optional bundled field service call-out to simplify your contracts
Site-specific knowledge management
  • Maintain facility knowledge, regardless of staffing changes
  • Educate new team members
  • Customized Knowledgebase access, using your terminology
Surveillance, alarming and data archiving
  • Recognize trends to solve issues before they lead to a downtime event
  • Device and process monitoring, coupled with alarming, for quick action before you even place a call
  • Historical data and service ticket reports to reduce future downtime events, optimize your system and make troubleshooting easy

SCALABLE COVERAGE TO MEET YOUR NEEDS

Regardless of your business goals, TechConnect℠ can help you unlock the potential of your operation. We offer various service levels that cover a range of products. Select the right level of support to help reduce maintenance time and costs, and improve your overall equipment effectiveness. Learn more about the TechConnect Support options here

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